Refund process

If you want to return an item, follow this process:

  1. Get in contact with us.
    Email us at or call us at 649192285 indicating the following:
    • Order number
    • Product to return    
    • Reason for return

  2. We will contact you to confirm the return.
    Important: Don't send the package until we confirm your request.

  3. Prepare and send the package 
    Place the items to be returned in its original packaging and send it to the address we facilitate you in up to 15 days after your request was confirmed.

  4. Money
    Once we receive the package and verify the status of the product, we will contact you and we will make the refund of the amount and shipping within a maximum of 10 days.

Return policy

General information
We provide a return period of 14 days from the date of receipt of the product.

Reason for return accepted
Products damaged, defective or incorrect
If you receive a damaged, defective or wrong product, you can return it within 14 days from the date of receipt of order.

Shipping costs
Shipping costs will be refunded by us when we verify that the return is due to the reasons included in our return policy.

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